Services - Monitoring & Response

A confirmed alarm,
escalated the right way.

Monitoring with documented dispatch protocols and police-listed response - so a verified activation reaches the right responder, fast.

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10+
Years Industry Experience
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500+
Sites Secured
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24/7
Monitored Response

When an alarm is genuinely activated out of hours, what happens next depends entirely on the response arrangement behind it.

A monitored alarm with no clear escalation is a signal that ends in a voicemail. A properly structured response turns that signal into someone attending the site.

Unified Security configures monitored commercial accounts with documented dispatch protocols, including police-listed response where the activation criteria and site arrangements support it.

How escalation is structured.

Response is defined in advance and followed in order. A commercial account is set up with a clear, documented chain.

01
Step 1

Activation & assessment

A signal is received and assessed at the monitoring centre - and, where the site has it, confirmed against vision through video verification before escalation.

02
Step 2

Defined escalation order

The response plan sets who is contacted and in what order - keyholders, nominated contacts, patrol response and police-listed dispatch.

03
Step 3

Police-listed dispatch

Where the activation is verified and the site arrangements meet the criteria for it, the event is escalated for police-listed response under the applicable protocols.

04
Step 4

Keyholder & patrol coordination

Keyholders and patrol responders are coordinated so someone can attend, make the site safe and secure it after an event.

05
Step 5

Incident record

Each activation and the response taken is logged, giving you a record for insurance, investigation and review.

Verification first

Why verification comes first.

Police-listed response depends on credibility. Repeated unverified false activations undermine any response arrangement and can put a site's standing at risk.

That is why verification underpins the whole approach. Confirming an activation with vision before escalation means a police-listed response is reserved for events that genuinely warrant it - which is what keeps the arrangement effective.

Verified-event dispatch workflow in operations centre
Eligibility

Honest about what applies to your site.

Police-listed response is not automatic and not universal - it depends on activation criteria, verification, and arrangements that apply in your area and to your site.

We will be straight with you about what is achievable for your premises, how the escalation chain is structured, and what your site needs in place for a verified response to work as intended. We do not promise outcomes that are not ours to guarantee.

Site eligibility and dispatch protocol checklist

Typical applications.

Out-of-hours commercial

Out-of-hours retail & commercial

Closed retail and commercial sites - verified activations escalated to dispatch on a documented chain.

Warehouse dispatch

Warehouses & distribution

Distribution centres and freight depots - perimeter and zone activations verified before police are called.

Industrial yard

Industrial yards

Industrial facilities and gated yards - dispatch built on verified intrusion, not unverified zone events.

Construction dispatch

Construction compounds

Active site compounds - documented escalation from activation to dispatch, structured into the build programme.

Multi-site dispatch

Multi-site portfolios

Estate-wide commercial portfolios - one consistent escalation standard across every monitored site.

Escalation chain

Sites requiring escalation

Any monitored commercial site that needs a defined response beyond a contact list - structured around your eligibility.

Compliance & Standards

Documented dispatch, kept current.

  • Monitoring and escalation configured under NSW Master Licence No. 000109179
  • Delivered via a Grade A1 Australian-based monitoring centre
  • Police-listed dispatch subject to applicable activation and verification criteria
  • Escalation order, keyholder data and dispatch protocols documented and kept current

Build a documented escalation.

We'll review your account and structure police-listed dispatch where your site qualifies - built on verified activations.

Review My Account
Get in touch

Structure a documented dispatch plan for your site.

Send through your requirements. We respond within one business day with a project lead and next steps.

Direct line 1300 197 373
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Mayfield West HQ